Nautical Miles Club, our client in the maritime sector, identified a persistent industry challenge – low morale and high turnover among seafaring crews who spend extended periods isolated at sea.
The company needed a digital system to improve crew recognition. The objectives were to provide seafarers with immediate access to rewards and digital services, and to give maritime companies a tool for distributing and measuring these appreciation programs. The system required reliability for remote ocean use and scalability for global fleets.
K-Softex undertook the project based on our experience in building secure, transactional platforms for specialized industries.
The K-Softex team addressed several specific obstacles.
The application for seafarers had to function with intermittent or absent internet connectivity, particularly for accessing purchased eSIMs and vouchers.
Building a performant application for both iOS and Android sailors, paired with a separate management portal for office-based managers, demanded an efficient technical approach.
Handling real monetary value within user wallets and processing payments for eSIMs and coupons required bank-grade security and compliance.
The solution needed to address the particular work conditions and motivational drivers of seafarers, moving beyond a generic rewards model.
Python / PostgreSQL / JWT / Stripe
React Native / Redux / React Navigation / Axios
Next.js / Redux Toolkit / Material-UI
AWS / GitLab CI/CD / WebSockets
K-Softex architected a full-stack platform with two interconnected entry points – a mobile application for crew and a web portal for company management.
Python Django framework for core API logic to manage user profiles, wallet balances, and reward catalogs.
Stripe integration for processing all payment transactions.
Database architecture designed for high security around financial data and personal information.
A single React Native codebase deployed to both iOS and Android app stores to grant all crews a consistent experience.
Offline-first functionality for critical features like eSIM access and viewing wallet balances.
A focused user interface for purchasing connectivity, buying digital coupons, and viewing employer-sent rewards.
Cloud deployment for high availability and future scalability
Secure authentication and authorization mechanisms
The maritime R&R platform launched on schedule. Initial deployment with pilot companies recorded a 40% increase in reward redemption rates compared to previous paper-based systems. Company managers now execute crew recognition in minutes rather than through delayed logistical processes.
Seafarers report higher satisfaction from the immediate utility of digital rewards and improved communication access. K-Softex maintains the platform and plans iterative updates based on user feedback from ongoing voyages.
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